Documentation

Resources and guides for using our services

Documentation Categories
Account Management Online & Mobile Banking Transfers & Payments Cards & Services Security & Privacy Troubleshooting
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Account Management

To open an account with Personal Bank:

  1. Visit our website and click on "Open an Account"
  2. Choose the type of account you want to open
  3. Fill out the online application form with your personal information
  4. Verify your identity using our secure verification process
  5. Make an initial deposit (if required)
  6. Review and accept the terms and conditions

Alternatively, you can visit any of our branches with valid identification to open an account in person.

To close your account:

  1. Ensure all transactions have cleared and your balance is zero
  2. Cancel any automatic payments or direct deposits linked to the account
  3. Visit a branch with valid identification, or
  4. Call our customer service at (555) 123-4567, or
  5. Send a written request to: Personal Bank, Account Services, 123 Financial Street, Banking City

Note: Some accounts may have early closure fees if closed within a certain period after opening.

Online & Mobile Banking

To enroll in Online Banking:

  1. Visit our website and click on "Enroll in Online Banking"
  2. Enter your account number and Social Security Number
  3. Create a username and password
  4. Set up security questions and answers
  5. Verify your identity via email or text message
  6. Log in to your new Online Banking account

If you need assistance, please contact our customer service team.

Our mobile banking app offers the following features:

  • View account balances and transaction history
  • Transfer money between accounts
  • Pay bills and schedule payments
  • Deposit checks using mobile check deposit
  • Manage and control your debit/credit cards
  • Locate ATMs and branches near you
  • Set up account alerts and notifications
  • Secure messaging with customer service

Download our app from the Apple App Store or Google Play Store.

Transfers & Payments

To transfer money between your accounts:

  1. Log in to Online Banking or the Mobile App
  2. Select "Transfers" from the menu
  3. Choose the account to transfer from and the account to transfer to
  4. Enter the amount you wish to transfer
  5. Select the date for the transfer (immediate or future date)
  6. Review the details and confirm the transfer

Transfers between Personal Bank accounts are typically processed immediately. Transfers to external accounts may take 1-3 business days.

To set up Bill Pay:

  1. Log in to Online Banking
  2. Select "Bill Pay" from the menu
  3. Click "Add a Payee"
  4. Enter the company or person you want to pay
  5. Provide the account information for the payee
  6. Verify the payee details
  7. Schedule your first payment

You can set up one-time payments or recurring payments for regular bills. Most electronic payments are delivered within 2-3 business days.

Cards & Services

To activate your new debit or credit card:

  1. Call the activation number provided on the sticker on your card, or
  2. Log in to Online Banking and go to the "Card Services" section, or
  3. Visit any ATM and make a transaction with your PIN

You will need to provide your card number and other verification details to activate your card.

If your card is lost or stolen:

  1. Call our 24/7 hotline immediately at (555) 123-LOST (5678)
  2. Log in to Online Banking or the Mobile App and go to "Card Services" to report it
  3. Visit any branch to report in person

We will immediately block your card to prevent unauthorized use and arrange for a replacement card to be sent to you.

Security & Privacy

To keep your Online Banking secure:

  • Create a strong, unique password
  • Enable two-factor authentication
  • Never share your login credentials with anyone
  • Log out after each session, especially on shared devices
  • Keep your computer and mobile device security software updated
  • Be cautious of phishing emails and suspicious links
  • Monitor your accounts regularly for unauthorized activity

We use industry-standard encryption and security measures to protect your information.

Watch for these signs of potential fraud:

  • Unauthorized transactions on your account
  • Emails requesting your personal or banking information
  • Calls from someone claiming to be from the bank asking for sensitive information
  • Unexpected password reset emails
  • Changes to your account information that you didn't make

If you suspect fraudulent activity, contact us immediately at (555) 123-FRAUD (3728).

Troubleshooting

If you've forgotten your password or username:

  1. Go to the login page and click "Forgot Password" or "Forgot Username"
  2. Follow the instructions to verify your identity
  3. For password reset, you'll receive an email with a reset link
  4. For username reminder, your username will be sent to your registered email
  5. If you continue to have issues, contact customer support

If you're having trouble with mobile check deposit:

  • Ensure you have a stable internet connection
  • Make sure the check is properly endorsed
  • Place the check on a dark, contrasting background
  • Ensure all four corners of the check are visible
  • Check that the check amount is within your mobile deposit limits
  • Verify that the check is not stale-dated (typically 6 months old)

If problems persist, please visit a branch or contact customer support.